Life at Dell.com Update

So Ray called Dell on Monday and talked to someone in India. He said this person basically read from a script and didn't answer a single question of his. All they told him was that they sent him a letter and to call back after he received that letter. They wouldn't tell him anything else over the phone. How retarded is that?? Well then we get the letter on Monday night and all it says was that they tried to contact us and didn't get through so they needed us to call them. That was it, that was all it said. And Ray remembers getting a message on his cell phone but it didn't say who it was from it just said to call them. So anyway, Ray called them back on Tuesday and finally got to talk with someone in the US! So the guy said they had the account on hold because they wanted to make sure it was us ordering the stuff since we had just placed an order. Which ok, that is nice that they are making sure it isn't fraud but it was still such a hassel! So then once Ray confirmed his identity the guy said they would resubmit the order for the computer today. Well it still wasn't showing up so I called myself and got transferred until I got to speak with Joel who helped me resubmit my order. He even talked me into an extra battery for traveling. :) So finally, we have everything taken care of. Our account is still there and we got the order placed but it really was horrible that it took 5 phone calls to get this resolved!